Terms & conditions.

Terms & Conditions For Buyers

This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items (the "Items") from our clickitlocal.co.uk website or mobile applications and related services (each referred to as an “Application”).

Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact support@clickitlocal.co.uk before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Click It Local account, you confirm that you accept these Terms.

1. Information About Us
clickitlocal.co.uk is operated by a company incorporated and registered in England and Wales, whose registered office is at 14 Cotton's Gardens, London, United Kingdom, E2 8DN. Our Company registration number is 12535772. You may contact us at support@clickitlocal.co.uk.

2. Purpose
Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for delivery (our “Service”). Where you order from a Partner Restaurant, Click It Local acts as an agent on behalf of that Partner Restaurant to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by Click It Local (“Click It Local Delivery”) or our Partner Restaurant (“Partner Delivery) (each a “Delivery”) depending on the Partner Restaurant you have selected. In some cases, the Partner Restaurant may be owned by or affiliated with us.

3. Your Account
Before you can place orders for Items using our Application, you need to open a Click It Local account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability
Each Partner Restaurant has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order, depends on the Partner Restaurants in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders
When you place an order through our Application, it needs to be accepted by us or the Partner Restaurant before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability. Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. Click It Local cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.

6. Delivery
When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.
Unfortunately, despite our, and our Partner Restaurant’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).
We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.
You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
• You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.
• The driver refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

7. Your Rights if Something is Wrong With Your Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Restaurant.

8. Age Restricted Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Click It Local operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Restaurant and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

9. Cancellation
You may cancel an order without charge at any time before the Restaurant Partner has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Restaurant confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.
Click It Local and the Partner Restaurant may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Click It Local may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where Click It Local or any Partner Restaurants make a delivery, we or the Partner Restaurant may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.
The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.
Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Click It Local. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Click It Local acting as agent on behalf of the Partner Restaurant only. Payment may also be made by using vouchers or account credit. Use of these is subject to Click It Local's Voucher and Account Credit Terms.
We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Restaurant. In some cases, you can alternatively make your payment in cash directly to the Partner Restaurant by paying the driver at the time of delivery. Where cash payment is possible, this will be made clear on our Application before you place your order.
Partner Restaurants sometimes make special offers available through our Application. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Tips
When you place an order, you will have the option to make a discretionary payment of a tip or gratuity to Click It Local in addition to the purchase price of the Items in your order. Your rider will receive 100% of any discretionary payment you choose to make.

12. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.

13. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found here.

14. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

Click It Local Terms Of Use For Website And Applications

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website clickitlocal.co.uk (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us
clickitlocal.co.uk is a website operated by Click It Local Limited ("we", "us" or "Click It Local"), incorporated and registered in the England and Wales, whose registered office is at 1 Cousin Lane, London, EC4R 3TE, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. Click It Local is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us.

2. Accessing Our Service Or Our Services
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@clickitlocal.co.ukstraight away to let us know. We can deactivate your account at any time.

3. Acceptable Use
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Interactive Features Of Our Site
We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards
These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:
• contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trademark of any other person;
• be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
• be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. Suspension And Termination
Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:
• immediate, temporary or permanent withdrawal of your right to use our Service;
• immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
• issuing of a warning to you;
• legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted
Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. Our Site And Our Service Change Regularly
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. Information About You And Your Visits To Our Site And Use Of Our Service
We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Service
Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. Links From Our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law
The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns
If you have any concerns about material which appears on our Service, please contact support@clickitlocal.co.uk

Click It Local Pick up Terms of Service

This section (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our clickitlocal.co.uk website or mobile applications and related services (each referred to as an “Application”) to be collected by you from the relevant restaurant (each a “Pick-up Order”).
Please read these Terms carefully before placing any Pick-up Orders on our Application. If you have any questions relating to these Terms please contact support@clickitlocal.co.uk before you place a Pick-up Order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Click It Local account, you confirm that you accept these Terms.

1. Information About Us
clickitlocal.co.uk is operated by a company incorporated and registered in England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, EC4R 3TE, London, United Kingdom. Our Company registration number is 08167130. Our VAT number is 286 7364 55. You may contact us at support@clickitlocal.co.uk, by phone on 0203 699 9977, or by using the instant messaging facility on our Application.

2. Purpose
Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for collection (our “Service”). Where you order from a Partner Restaurant, Click It Local acts as an agent on behalf of that Partner Restaurant to conclude your Pick-up Order from our Application and to manage your experience throughout the order process. Once you have placed a Pick-up Order, you will be required to collect your Items directly from the Partner Restaurant at the location specified in the Application (the “Pick-up Location”). In some cases, the Partner Restaurant may be owned by or affiliated with us.

3. Your Account
Before you can place Pick-up Orders using our Application, you need to open a Click It Local account. If you have a Click It Local account for delivery orders, you will use the same account for Pick-up Orders. If you open an account for Pick-up Orders, you will also use that account for delivery orders. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with a Pick-up Order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability
Each Partner Restaurant has a prescribed area within which it can accept Pick-up Orders. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order to pick-up, depends on the Partner Restaurants in your area. If you try to place a Pick-up Order with a Partner Restaurant when you are not in the prescribed area for Pick-up Orders, or you try to place a Pick-up Order outside the operating hours of a Partner Restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Pick-up Orders
When you place a Pick-up Order through our Application, it needs to be accepted by us or the Partner Restaurant before it is confirmed. Your Pick-up Order may be rejected at any time. Our Partner Restaurants may, for example, reject your Pick-up Order if they are too busy or the Items you have ordered are temporarily unavailable.
We will send you a notification if your Pick-up Order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.
Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. Click It Local cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.

6. Pick-up
When you place a Pick-up Order which is accepted by the Partner Restaurant, the Partner Restaurant will tell you the time when your Items are expected to be ready for pick-up (“Target Pick-up Time”). The Target Pick-up Time is not guaranteed by either us or our Partner Restaurants. You will be required to collect your Items directly from the Partner Restaurant at the Pick-up Location. You must arrive at the Partner Restaurant to collect your Items at or just before the Target Pick-up Time. Our Partner Restaurants will hold your Items for you for 30 minutes after the Target Pick-up Time. If you fail to collect your Items within 30 minutes after the Target Pick-up Time, the Partner Restaurant may dispose of your Items. You will still be charged for the Item in the event you fail to pick-up your Item from the Partner Restaurant.
Unfortunately despite our, and our Partner Restaurants’, best efforts things do not always go to plan and there may be times when your Items are not ready for pick-up at the Target Pick-up Time. If your order is not ready more than 15 minutes after the Target Pick-up Time, we will work with you to make things right unless you have caused the delay (e.g. because you changed your Pick-up Order after it was confirmed).

7. Your Rights if Something is Wrong With Your Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your Pick-up Order. If you believe that the Items you have picked up do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, unless we have reasonable cause to believe that the problem was caused after pick-up.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the Pick-up Order, your account history, what happened on or immediately after pick-up and information from the Partner Restaurant.

8. Age Restricted Products
Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold to persons aged 18 or over. By placing a Pick-up Order for an age restricted product, you confirm that you are at least 18 years old. Click It Local operates the Challenge 25 age verification policy whereby customers who look younger than 25 years old will be asked by the Partner Restaurant to provide proof that they are aged 18 or over. Partner Restaurants may refuse to sell any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Restaurants may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If the sale of any age restricted product is refused, and the Partner Restaurant confirms to Click It Local that the relevant Item was not provided to you, Click It Local will process a refund for the relevant Item to the card from which you paid for your Pick-up Order. If you paid for your Pick-up Order in cash at the Partner Restaurant, the Partner Restaurant will process the refund for you.

9. Cancellation
You may cancel a Pick-up Order without charge at any time before the Restaurant Partner has started preparing the food (a "Started Order"). If you wish to cancel a Pick-up Order before it becomes a Started Order, please contact us immediately via our Application. If the Partner Restaurant confirms the Pick-up Order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the Pick-up Order - see Voucher and Account Credit Terms for more detail). If you cancel any Pick-up Order after it becomes a Started Order, you will be charged the full price for the Items.
Click It Local and the Partner Restaurant may notify you that a Pick-up Order has been cancelled at any time. You will not be charged for any Pick-up Orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your Pick-up Order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Click It Local may operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Prices can also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed Pick-up Orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any Pick-up Orders in process and appearing within your basket, provided you complete and place the Pick-up Order within 2 hours of creating the basket. If you do not conclude the Pick-up Order before the 2 hour cut-off, the items will be removed from your basket automatically and the price change will apply if you re-add the relevant items to your basket. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Pick-up Order at the original price or cancelling the Pick-up Order without charge and with a full refund of any money already paid.
The total price of your Pick-up Order will be set out on the checkout page on our Application, including the prices of Items and applicable Service Fees and taxes.
We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner Restaurant. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Click It Local. Once your Pick-up Order has been confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Click It Local acting as agent on behalf of the Partner Restaurant only. Payment may also be made by using vouchers or account credit. Use of these is subject to Click It Local's Voucher and Account Credit Terms.
In some cases, you can alternatively make your payment in cash directly to the Partner Restaurant by paying the driver at the time of pick-up. Where cash payment is possible, this will be made clear on our Application before you place your order. Otherwise, all payments for Pick-up Orders must be made on our Application by credit or debit card, or such other payment method made available by Click It Local.
Unless you are permitted to make your payment in cash directly to the Partner Restaurant (in which case you will pay for your Pick-up Order at the time of pick-up), you are not required to make any further payments when you pick-up your Pick-up Order from the relevant Partner Restaurant. In the unlikely event that a Partner Restaurant requests additional payments from you on pick-up, do not make any such payment and contact us immediately through the Application. We have no liability for any payments you make to a Partner Restaurant when collecting your Pick-up Order.
Partner Restaurants sometimes make special offers available through our Application. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Our Responsibility for Loss or Damage That You Suffer
We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.
We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.

12. Data Protection
We process your personal data in accordance with our Privacy Policy which can be found here.

13. Other Terms
If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waive their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.
We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

Terms & Conditions For Sellers

We, Click It Local Ltd., a limited company incorporated in England, own and operate the Website www.clickitlocal.co.uk. Our System (which includes our software, website and delivery services) provides a virtual marketplace where sellers display their products and buyers can view them, place orders and receive delivery.

If your business is within a locality where we offer our service and you want to sell via our platform, please let us know by completing a registration application online via www.clickitlocal.co.uk/store-sign-up and giving us the information and documents listed in the application form.

By applying for registration with Click it Local as a seller, you agree to be bound by these Terms & Conditions once we accept your registration in writing.

1. Our Role and Duties

Software: Our System provides a platform for you to offer your products for sale to buyers. You authorise us to process sales of your products to buyers who place orders via our Website and, once an order has been accepted by you, the contract for sale and purchase is between you and the buyer.

Delivery: When a sale includes the cost of delivery by us to the buyer, we will arrange collection of the product from you and delivery to the buyer. We will invoice the buyer for our delivery charges. We work with partners where appropriate to support our local delivery and national deliveries.

Transactions: We will process payments for your transactions electronically through a third party payment processor. We use Stripe to process all payments received. We do not accept payment for products except via our System.

Refunds: If a buyer is entitled to a refund, the same process will be used. If you have already received payment before the refund is made, it will be deducted from your next pay out.

Payouts: We will account to you at regular intervals for all sales of your products made in the previous sales period agreed with you (either weekly or monthly), less our agreed commission and card transaction fee and any refunds or other deductions that we are entitled to make.

Insurance: We cover items up to a value of £!00 if lost, stolen or damaged as a result of our delivery service.

Content: We reserve the right to remove from the System any material that is uploaded by you or on your behalf that we consider to be unacceptable for any reason. We will inform you as soon as practicable if that happens.

2. Your Role and Duties

Login: Once registered, you will be provided with a log-in for the System enabling you to upload details of your products on the Website. You must ensure that the log-in details and your password are kept confidential and that the System is only accessed by a responsible member of your business who has been trained to upload material on the Website. Any unauthorised access must be notified to us immediately.

Compliance: You must comply with our policies and guidelines and other reasonable requirements with regard to all information, data, images and graphics concerning your business and the products that you offer for sale via our System.

You will also comply promptly with any reasonable requests or instructions by us or our authorised personnel concerning the use of our services or System.

Product: All product descriptions and information must be accurate. The price of all products must be clearly displayed and kept up to date. When applicable, VAT mut be shown and included in the sale price.

Product Availability: You must only offer for sale products that you have in stock and are able to supply once an order has been accepted by you

Appropriate Content: You must not include any material that is misleading or inaccurate or might reasonably be considered inappropriate, offensive, defamatory or illegal. Also, you must not that provide a link to another website (except with our previous written consent).

Order Process: When an order is placed by a buyer, you will receive email notification from us. You must then either accept or decline the order within the time limit given to you. If you do not accept within that period, we may cancel the order and refund the buyer. We reserve the right to recover from you any costs we incur in that transaction.

Accepting Orders: When accepting an order your products must be ready for collection anytime within the collection window and date stated in your order confirmation. If the item is not ready within these times or handed to our courier on the correct day a customer may be given the option of a full refund or a delivery when suitable.

Immediately you accept an order you will have a contract with the buyer for the sale of the products ordered and you will be responsible for performing that contract.

When we have agreed to arrange delivery of a product to a buyer, you must ensure that it is ready for collection within the time window notified by us.

Packaging: Your products must be suitably packaged for safe carriage and delivery to the buyer by our personnel, with the buyer’s order number, name and address clearly shown. If the packaging is not adequate we may refuse to collect the items or if the items is unable to be delivered as a result of packaging defect you will be liable for a replacement or a customer refund.

Categories: We accept all product categories that are legal for sale in the UK and abide by the restrictions set out in this agreement.

Age Verification: If your product requires age verification you must tick the age varication box when uploading the product.

Chilled Products: You are responsible for packaging chilled products in suitable packaging to keep the products at the correct temperature in line with food safety legislation for a minimum of five hours.

Weight & Size Limits: Any individual package must not exceed a maximum weight limit of 30kg and 1m in length.

Click & Collect: If an order is made by a buyer on a ‘click & collect’ basis, you will deliver the products to the buyer at your premises.

3. Returns & Refunds.

As all sales made via our website are ‘distance sales’ for the purpose of consumer protection legislation in the UK, you will be aware that in some, but not all, cases, the buyer may have a right to cancel the contract with you within a specified period (usually 14 days). If a buyer exercises that right, we will, if requested by the buyer or by you, arrange a return of the cancelled product (and/or the delivery of a replacement).

If any product is defective, damaged or incomplete or if there is an incorrect delivery, the buyer should immediately notify you and us. In these circumstances the buyer will be entitled to an appropriate replacement, repair or refund in respect of the damaged or defective product and reimbursement of the reasonable cost of returning the product to you. If requested, we will arrange to collect and return any such product to you, and/or deliver any replacement or repaired product to the buyer.

Refunds will usually be made by crediting the buyer’s credit/debit card account..

Whenever we arrange for return of a product or delivery of a replacement, or arrange a refund to a buyer, we reserve the right to charge you for that service.

4. Invoicing and Payment

You authorise us to collect all payments made by buyers of your products sold via our System following your acceptance of each order. You also authorise us to deal with any refunds notified to us.

Each sales period is either a week or a month, whichever we agree with you.

At the end of each sales period we will submit a statement to you showing all sales of your products made in that period and any refunds. Invoices for the commission & card transaction fees due to us will be available to download from the Click It Local dashboard.

Each invoice will include any other charges payable by you and each invoice will include VAT as appropriate.

We will then pay the amount owing to you less the amount of our invoice for the period. Payment will be made direct to your bank account within 7 days of the date of each invoice.

5. Fees

We charge you 7.5% plus VAT for any sale you make by using our platform. This fee may be subject to review or additional services provided for a increased fee.

All sales are subject to a Stripe card transaction fee of 1.4% plus 20p. We may choose to change our payment gateway at any time resulting our in our card transaction fee being subject to change.

6. Access to the System.

We will use commercially reasonable efforts to make the System available 24 hours a day, 7 days a week, except for planned maintenance. This will usually be carried out during the maintenance window of 10.00 pm to 2.00 am GMT. In the case of unscheduled maintenance we will endeavour to perform this outside normal business hours, and to give at least 6 hours’ notice in advance if this occurs on a business day.

However, we do not guarantee that the use of the System will be uninterrupted or error-free and we will not be liable for any downtime, restricted access or any delay or loss of data resulting from the use of communications networks and facilities, including the internet. You accept that these risks are inherent in the use of such communication facilities.

7. Your Warranties

You confirm and undertake to us that for the duration of the agreement between us:

(a) your business is established in the United Kingdom and that the identification data of your business and authorised personnel is accurate and will be kept up to date

(b) you and those authorised by you will discharge your obligations under these Terms & Conditions with skill, care and timeliness

(c) your use of our Website will not have any adverse effect on our service or the functionality of our System or introduce any virus or cause any harm

(d) all products sold by you will be fit for purpose, meet their description on the Website and be free from any third party claims, rights and interests

(e) no material uploaded by you or on your behalf will subject Click It Local to any claim or allegation of infringement of any intellectual Property Rights of any third party

(f) you will comply with all legislation and regulations applicable to the sale of your products, including all product safety and product marking laws and regulations and trading standard requirements

(g) all food and perishable products will at the time of sale and delivery be in good condition and comply with all relevant food and safety standards

(h) you will at all times maintain a quality standard with regard to your sales, products and (where applicable) after-sales service and you will ensure that no action of yours or of any of your personnel or suppliers adversely affects our services or our reputation.

8. Intellectual Property Rights

The Intellectual Property Rights in the System and any materials, designs and documentation prepare by us are, and will remain, the property of Click It Local or its licensors.

We grant you a non-exclusive licence to access the Website and use the System to the extent necessary for the purposes of the agreement between us but not for any other purpose.

You grant us a non-exclusive license to utilise any content you upload to our platform or publicly available for us to utilise for marketing activity.

You agree not to access or permit access to all or any part of the System in order to copy, modify or reverse engineer any part of it or with the objective to build a product or service which competes with it.

9. Limitation of liability.

We shall have no liability to you or any buyer of your products for any loss of profit, loss of data, loss of business or any other economic, indirect or consequential loss. However, we do not exclude liability for death or injury that is caused by our negligence.

In the event of any dispute arising out of or in connection with the sale of a product by you to a buyer, the dispute will be a matter for resolution between you and the buyer.

If any product is lost or damaged due to the fault or negligence of our delivery team, our liability will be limited to reimbursing you the cost of the product.

If a claim is made against us in connection with any sale of your products, whether by the buyer or any third party, you agree to compensate us in full for any loss or damages we incur as well as our costs and expenses (including legal and other professional fees) in defending or settling the claim.

10. Data Protection

You and we are each responsible for complying with the Data Protection Act 2018 in relation to the processing of personal data.

Each of us may be a data controller in respect of data relating to any individual who buys a product from you via our System. The way in which we collect and process data is set out in our Privacy Policy, a copy of which is available on request.

11. Termination

Either you or we may terminate the agreement between us by giving 30 days’ notice in writing to the other.

We reserve the right to give you notice at any time to terminate the agreement between us if:

(a) you commit a breach of any of these Terms & Conditions or (in the case of a remediable breach) you fail to remedy it promptly after being requested to do so,

(b) you cease or suspend trading, become insolvent, unable to pay your debts or declared bankrupt or, if a limited company, you have a liquidator, receiver or administrative receiver appointed, or

(c) you or any of your personnel act or fail to act in any way that in our reasonable opinion is unacceptable and/or harmful for any buyer or for the reputation of Click It Local.

Upon termination you will cease to have access to our System and all material concerning your business and products will removed from the Website. We will account to you for any amounts owed at the termination date less any amounts due to us from you.

12. Force Majeure

We will not have any liability to you if we are prevented from performing any of our obligations due to circumstances beyond our reasonable control (‘force majeure’). This includes, but is not limited to, internet disruption, power failure, fire, flood, act of nature, terrorism, civil disturbance, strike, epidemic (including coronavirus and any regulations relating to control of the epidemic) or difficulty in obtaining labour. In any of these circumstances we reserve the right to suspend the agreement between us and we will not be liable for any breach of contract during a period of force majeure. We will inform you as soon as practicable of a force majeure event.

The same terms will apply if you are affected by force majeure.

Each of us will make all reasonable efforts to mitigate the effect of force majeure. If it continues for more than 60 days ether party may give notice to terminate the agreement between us.

13. Changes to these Terms & Conditions

We reserve the right to amend these Terms and Conditions from time to time for any reason. This may include changes in market conditions or in technology, changes in payment methods, or changes in relevant laws and regulatory requirements.. The changes will take effect on a date to be notified to you and they will not affect any contract for the sale of products that is concluded before then.

14. General

Confidentiality. Each of us will keep confidential any information of a confidential nature that is given to the other and is identified as being confidential at the time it is disclosed. That obligation will survive termination of the agreement but it will not apply to information that becomes public knowledge through no fault of the party that received the confidential information.

Notices. Any notice to be given by either of us to the other may be delivered by email, by hand or by first class post. A notice will be treated as delivered two working days after it is posted, or on the day of delivery in the case of email or hand delivery if this is during normal working hours of the recipient, otherwise, it will be on the next working day.

Assignment. Neither we nor you may transfer or assign, any of our respective rights or obligations arising under the agreement without the other party’s prior written consent.

Severability. If any provision in these Terms & Conditions is held by a court to be unenforceable, that will not affect the remaining provisions. We will endeavour to agree an alternative provision in that situation.

Entire agreement. These Terms and Conditions form part of the agreement between us relating to your use of our services and supersede any previous discussions, representations, correspondence, understanding or agreement between us relating to the subject matter of the agreement.

15. Disputes & Law

If there is a dispute which we cannot settle by direct negotiation, either of us may require that it is referred to mediation before any legal proceedings are commenced. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute and CEDR will be asked to nominate the mediator.

Any dispute that is not settled by agreement or mediation will be finally decided by the English courts.