FAQ.

please see below for answers to some frequently asked questions. If the below doesn't answer your query, please feel free to get in touch using the live chat in the bottom right of your screen, or if you prefer by email here


FOR CUSTOMERS

Q: How long does delivery take?
A: If you order before 1pm you will receive your items on the same day between 4pm-7pm. Any order place after will be delivered the follow day.

Q: Which shops will deliver to my location?
A: When you input your postcode we will only show you local shops that offer delivery to your location.

Q: How much is delivery?
A: Delivery costs start at £3.00 for an order from one shop and £1.00 per each additional shop. Some of our local stores choose to offer you free delivery if you spend over a certain amount with them. Your delivery cost will automatically be calculated in your basket. 

Q: How far will you deliver?
A: The distance we are able to deliver is based on the capabilities of our delivery partners in your area which can vary from one location to another. We can usually deliver up to a maximum of a 5 mile radius of any one store.

Q: Can I order from more than one retailer?
A: Yes you absolutely can order from multiple retailers. This is one of the major advantages of the Click It Local platform. When ordering from multiple retailers you will only have to make one payment and we will consolidate your order so you receive one bulk order with all your items.

Q: Can I change or cancel my order?
A: Once your order is confirmed and paid for it is not possible to edit or cancel that order. You can however choose to return unwanted items the following day.

Q: How do I return items?
A: If you decide to return the item you can login to your Click It Local profile and view past order to request a return. 

Q: What if my item was damaged?
A: In the unfortunate event an item gets damaged you can send the store a direct message with a photo and description of the damage to resolve. The seller will be given the opportunity to resolve directly with you, if you are unable to resolve we will step in to support.  

Q: How do I get my favourite shop added to click it local?
A: If you have a local shop you would like to see on Click It Local we would love you to tell us about them. 

Q: Do you have an app?
A: We are launching iOS and Android apps in August 2020. 




FOR SHOPS

Q: How many products can I add to my Click It Local online shop?

A: You can add an unlimited number of products to your Click It Local store. 

Q: How do I setup a Click It Local online shop?
A: Contact us to get you setup straight away. Once setup you can add products and manage your store by using a smart phone, tablet or desktop computer.

Q: Can I delivery or do I have to use Click It Local partners?
A: Yes you can choose to do deliveries yourself or we can take care of deliveries on your behalf so you can focus on selling and looking after your customers. You can also allocate separate delivery options for different product as you may have selected items you wish to deliver by hand to your customers. 

Q: Can customers collect from my store?
A: Yes you can choose whether you offer delivery or collection or both. 

Q: If my store is closed on certain days how do I ensure customers don’t order on those days?
A: You can set your store opening times in your Click It Local store dashboard. On days you are closed your orders will automatically be pushed to the next day. 

Q: When do I get paid for orders from my shop?
A: You will be paid at the end of each week. To receive your store payment please ensure you have added your bank details in your store dashboard. 

Q: How do I manage available stock?
A: In the Click It Local dashboard you can simply switch your product between in or out of stock to ensure customers can’t purchase items that are out of stock. You cannot set an exact stock quantity because we understand many independent retailers may have other outlets to sell their products which would result in inaccurate stock levels. 

Q: How do I add a new product to my Click It Local shop?
A: Once you have signed up, go ahead and login in to your Click It Local dashboard and select the products tab to add new products. 

Q: How can I track deliveries and collections?
A: You can login to your Click It Local dashboard to track all deliveries and collections. 

Q: Do you have an app version of the dashboard?
A: We are launching iOS and Android apps in August 2020.

Q: How much does Click It Local cost for me to setup and use?
A: You can setup your store for free and there is no monthly subscription. All you pay is 7.5% on sales and the Stripe fee (1.4% + 20p for every transaction) which will automatically be deducted from the payment you receive for orders.

Q: How do I need to package my products ready for delivery?
A: The better you pack your items the less risk there is of damages. We advise packaging your items similar to how you would for any mainstream couriers.

Q: What is the process for damaged items?
A: In the unfortunate event an item gets damaged your customer can send you a direct message with a photo and description of the damage. You can then decide how you wish to proceed based on the information you have. Items are covered up to a value of £50 if damaged in transit. In the event you are unable to resolve directly with your customer we can step in to support and resolve. 



FOR DELIVERY PARTNERS

Q: How do I become a Click It Local delivery partner?
A: You can apply to become a Click It Local delivery partner via our website. 

Q: How much do I get paid?
A: You will get paid the living wage calculate based on millage and per collection and delivery.

Q: Am I an employee or self-employed?
A: All our delivery partners are employees.

Q: Am I contracted to work a certain amount of hours or is it flexible?
A: You are able to work the hours that suit you as it is entirely flexible and you are not contracted to a certain number of hours.